Privacy Policy
User Privacy Policy
PRIVACY POLICY - SPORTSNERVE
Effective date: 17 Sept 2026
Last updated: 17 Sept 2026
This Privacy Policy explains how SportsNerve ("SportsNerve", "we", "us", "our") collects, uses, shares and protects information when you use the SportsNerve Facility mobile application (the "App") and the related services at sportsnerve.com (together, the "Services").
The App is intended for sports facility administrators and coaches ("Business Users") who manage facilities, training programs, coaches, schedules, evaluations and bookings for members of the SportsNerve consumer platform. Please read this policy carefully. By creating an account or using the App you agree to the practices described here. If you do not agree, please do not use the App.
1. INFORMATION WE COLLECT
1.1 Information you provide to us
Account and registration data. When you register we collect your company or facility name, administrator name, email address, mobile number and country code, country, and a password. Coaches invited by a facility provide their name, mobile number, email address and, optionally, a profile photo and biography.
Facility profile data. Facility name, address and map location, sports offered, pricing, opening hours, descriptions, profile and cover photos, and promotional content you create.
Training and scheduling data. Training programs, session schedules, prices, coach assignments, member lists, attendance records and revenue summaries.
Member and student data. As part of running a facility you may enter or receive information about members who book with you through the SportsNerve consumer app, including their name, family member details, attendance, evaluations, coach comments, evaluation images and ratings. You are responsible for entering this information lawfully and only for the purpose of delivering your services.
Messages. The App includes a chat feature. We collect the content of messages you send and receive, including text, images, videos and shared locations, along with the time they were sent.
Support and correspondence. Information you send when you contact us for help.
1.2 Information collected automatically
Device and app data. Device model, operating system and version, app version, device language and country, a push notification token, and unique identifiers assigned by the operating system for notifications.
Crash and diagnostic data. If the App crashes or encounters an error we collect crash reports and diagnostic logs through Firebase Crashlytics, which may include the device state and the account identifier at the time of the crash.
Usage data. Screens visited, features used and general interaction data, used to understand how the App performs and to improve it.
1.3 Information collected with your permission
The App asks for the following device permissions. You can grant or refuse each one, and change your choice at any time in your device settings. Refusing a permission only affects the related feature.
Camera: used for taking profile and cover photos, capturing images or videos to attach to chats and evaluations, and scanning QR codes for attendance check-in.
Photos and media: used for choosing existing photos or videos to upload as profile images, promotional images, evaluation images or chat attachments. On Android 13 and above the system photo picker is used, which does not give us access to your whole library.
Microphone: used for recording audio as part of videos captured in the App.
Location: used for showing the facility location on a map and, if you choose, sharing your current location in a chat message. Location is collected only while you use those features.
Calendar: used for adding training sessions from your schedule to your device calendar, only when you tap the option to do so.
Notifications: used for sending you booking updates, evaluation requests, chat messages and other service alerts.
We do not access your contacts, Bluetooth, motion sensors, Siri or Apple Music, and we do not collect biometric data.
1.4 Information from third parties
Payments. Facility payouts are handled by Stripe through Stripe Connect. When you set up payouts you are taken to Stripe, which collects your identity, bank and tax information directly under its own privacy policy. We receive confirmation of your account status and transaction summaries, but we do not store your full bank account or card details.
2. HOW WE USE INFORMATION
We use the information described above to:
- Create and manage your account and authenticate you.
- Provide the core features of the App: facility and coach profiles, training programs, scheduling, bookings, attendance, evaluations, promotions, revenue reporting and chat.
- Send push notifications about bookings, evaluations, messages and important service updates.
- Process payouts and keep financial records.
- Display facility locations on maps.
- Diagnose crashes, monitor performance and improve the App.
- Respond to your support requests.
- Detect and prevent fraud, abuse and security incidents.
- Comply with legal obligations and enforce our Terms and Conditions.
We do not sell your personal information and we do not use it for third-party advertising.
3. HOW WE SHARE INFORMATION
We share information only in the following circumstances.
With members and other users of the platform. Facility profiles, coach profiles, training programs, prices, ratings and promotional content are visible to members of the SportsNerve consumer app so they can discover and book your services. Evaluations and coach comments are shared with the member they concern. Chat messages are delivered to the recipient.
With service providers who act on our behalf:
- Google Firebase (Cloud Messaging, Crashlytics, Analytics), for push notifications, crash reporting, app performance and usage analytics. Data involved: push token, device and app information, crash logs, usage events.
- Google Maps Platform, for displaying maps and facility locations. Data involved: facility coordinates and approximate device location when a map is shown.
- Stripe, for payout processing. Data involved: payment and payout information collected directly by Stripe.
- Apple Push Notification service and Google Play services, for delivering notifications and app services on your device. Data involved: device push token.
- Cloud hosting providers, for storing and serving our data and running our servers. Data involved: all data processed by the Services.
These providers may only use your information to provide services to us and are bound by contractual obligations of confidentiality and security.
For legal reasons. We may disclose information if required by law, regulation, legal process or a government request, or to protect the rights, property or safety of SportsNerve, our users or the public.
Business transfers. If SportsNerve is involved in a merger, acquisition, financing or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
With your consent. In any other case we will ask for your permission before sharing.
4. DATA RETENTION
We keep your information for as long as your account is active and as needed to provide the Services. After you delete your account we delete or anonymise your personal information within [30] days, except where we must keep it longer to comply with legal, tax or accounting obligations, to resolve disputes, or to enforce our agreements. Chat messages are retained until deleted by the participants or the account is deleted. Crash and diagnostic logs are retained for up to [90] days.
5. YOUR RIGHTS AND CHOICES
Account deletion. You can delete your account at any time from within the App by opening Profile and tapping Delete Account. This permanently removes your account and associated personal information, subject to the retention rules above. You can also request deletion by emailing us at [privacy email].
Access, correction and portability. You can view and update most profile information directly in the App. You may request a copy of your personal information, or ask us to correct it, by contacting us.
Permissions. You can withdraw camera, photo, microphone, location, calendar or notification access at any time in your device settings.
Push notifications. You can turn notifications off in your device settings for the App.
Marketing. We do not send marketing messages without your consent, and you can opt out of any such messages at any time.
Depending on where you live you may have additional rights under laws such as the EU and UK General Data Protection Regulation, the California Consumer Privacy Act, or India's Digital Personal Data Protection Act, including the right to object to or restrict certain processing and the right to lodge a complaint with a supervisory authority. To exercise any right, contact us using the details in Section 11. We will respond within the time required by applicable law and may ask you to verify your identity first.
6. CHILDREN'S PRIVACY
The App is designed for adults acting on behalf of a sports business and is not directed to children. We do not knowingly create accounts for anyone under 18.
Facilities and coaches may record attendance, evaluations and progress notes for members who are minors, when those minors have been enrolled by a parent or guardian through the SportsNerve consumer app. This information is processed only to deliver the coaching or training service the parent or guardian requested and is visible only to the facility, the assigned coach and the parent or guardian. If you believe we have collected information about a child without appropriate consent, please contact us and we will delete it promptly.
7. SECURITY
We use administrative, technical and physical safeguards designed to protect your information, including encryption of data in transit using HTTPS, authenticated access to our servers, and access controls that limit who at SportsNerve can view personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your password confidential and contact us immediately if you suspect unauthorised access to your account.
8. INTERNATIONAL DATA TRANSFERS
Our servers and service providers may be located in countries other than your own, including [the United States and India]. Where we transfer personal information across borders we take steps required by applicable law, such as using standard contractual clauses, to make sure it remains protected.
9. THIRD-PARTY LINKS AND SERVICES
The App may contain links to third-party websites and services, such as Stripe or Google Maps, that have their own privacy policies. We are not responsible for their practices and encourage you to read their policies.
10. CHANGES TO THIS POLICY
We may update this policy from time to time. When we make material changes we will notify you through the App or by email before the changes take effect and update the date at the top of this page. Your continued use of the App after the effective date means you accept the updated policy
11. CONTACT US
If you have questions, requests or complaints about this policy or our handling of your information, contact us at:
SportsNerve
Email: admin@sportsnerve.com
Website: https://sportsnerve.com
APPENDIX: SUMMARY OF DATA COLLECTION FOR APP STORE DISCLOSURES
This summary uses the categories from the Google Play Data safety form and the Apple App Privacy questionnaire. For each category it states whether the data is collected, whether it is shared with third parties, whether it is linked to your identity, and the purpose.
Personal info (name, email address, phone number): collected; not shared; linked to you; used for account management and app functionality.
Financial info (payout account status, revenue summaries): collected; shared with Stripe; linked to you; used for payments.
Location (precise location, only when sharing in chat or viewing a map): collected; shared with Google Maps; linked to you; used for app functionality.
Photos and videos (profile, cover, promotional, evaluation and chat media): collected; not shared; linked to you; used for app functionality.
Audio (audio within recorded videos): collected; not shared; linked to you; used for app functionality.
Messages (chat messages): collected; not shared; linked to you; used for app functionality.
Calendar: not collected. The App only writes events to your calendar when you ask it to and does not read your calendar.
App activity (screens and features used): collected; shared with Firebase; linked to you; used for analytics.
App info and performance (crash logs, diagnostics): collected; shared with Firebase; linked to you; used for analytics and app functionality.
Device or other IDs (push notification token, device identifiers): collected; shared with Firebase, Apple and Google; linked to you; used for app functionality.
Contacts, health and fitness data, browsing history and biometrics: not collected.
All data is encrypted in transit. Users can request deletion of their data in the App or by email.